Privacy Policy

Business Information & Scope

This Privacy Policy is published by Soul Shine Stylist ("Soul Shine Stylist," "we," "us," or "our"), an independent hair styling practice owned and operated by Kelly, located at Principle Salon, 3112 24th St., San Francisco, CA 94110.

This Policy applies to all personal information collected through: (a) our website at soulshinesstylist.com (the "Site"); (b) the online booking platform used to schedule appointments; (c) email, telephone, text, and social media communications; and (d) in-person interactions at our salon location.

By accessing the Site or booking a service, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

Definitions

"Personal Information" means any information that identifies, relates to, describes, or could reasonably be linked to a specific individual.
"Service" means any hair styling, coloring, or related services provided by Soul Shine Stylist.
"Site" means the website located at soulshinesstylist.com and all associated web pages.
"Third-Party Service Providers" means vendors and platforms engaged to support our business operations, including but not limited to our booking software and payment processor.

Information We Collect

We collect personal information through several means:

A. Information You Provide Directly

Full name, email address, and phone number provided when booking an appointment or contacting us
Hair history, current condition, previous chemical treatments, allergies, and styling goals provided during consultations or intake forms
Photographs of your hair, before and/or after services, collected only with your explicit consent
Payment information, including credit/debit card details, processed solely through our third-party payment processor and not stored by us directly
Communications you initiate via email, text message, or social media platforms
Email address provided when subscribing to marketing communications or our newsletter

B. Information Collected Automatically

Device type, browser type and version, operating system, and IP address
Pages visited, time spent on pages, referring URLs, and navigation paths on the Site
Cookies, web beacons, and similar tracking technologies as described in Section 6

C. Information from Third Parties

Information provided by our booking platform when you create an account or complete a reservation
Publicly available information from social media platforms if you interact with our business accounts

How We Use Your Information

We use personal information collected only for lawful purposes directly related to the operation of our business and the delivery of our services, including:

Scheduling, confirming, reminding, and managing appointments
Maintaining client hair history records to ensure continuity and quality of care across visits
Processing payments and maintaining transaction records
Responding to inquiries, questions, and service-related communications
Sending transactional communications, including appointment confirmations, reminders, and follow-ups
Sending promotional or marketing communications, including newsletters and special offers, where you have opted in to receive them
Analyzing Site usage to improve functionality, content, and user experience
Complying with applicable legal obligations and resolving any disputes

We will not use your personal information for purposes materially different from those listed above without providing prior notice and, where required by law, obtaining your consent.

Disclosure of Your Information

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing purposes. We may disclose personal information only in the following limited circumstances:

Service Providers: We share information with trusted third-party vendors — including our booking platform, payment processor, and email marketing provider — solely to the extent necessary to perform services on our behalf. These providers are contractually obligated to maintain the confidentiality and security of your data and are prohibited from using it for any other purpose.
Legal Compliance: We may disclose personal information when required to do so by law, regulation, court order, or other valid legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our business assets, personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
With Your Consent: We may share photographs or testimonials publicly — such as on our website or Instagram — only with your explicit prior written or verbal consent. You may withdraw consent at any time by contacting us.

Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to operate certain Site functions and to understand how visitors interact with our content. These may include:

Essential Cookies: Necessary for the Site and booking system to function. These cannot be disabled without impacting Site functionality.
Analytics Cookies: Used to collect aggregated, anonymized information about how visitors use the Site (e.g., Google Analytics). This helps us improve the Site experience.
Marketing Cookies: May be set by third-party services to deliver relevant advertising. We do not currently use advertising-based tracking, but this may change with notice.

You may control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Site's booking features. For more information on managing cookies, visit allaboutcookies.org.

Data Retention

We retain personal information for as long as is reasonably necessary to fulfill the purposes for which it was collected, including to maintain ongoing client records for continuity of care, comply with applicable legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, we will delete or anonymize it in accordance with our internal data management practices. You may request deletion of your personal information at any time, subject to any legal obligations that require us to retain certain records.

Your Rights & Choices

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Request that inaccurate or incomplete information be corrected
Right to Deletion: Request that your personal information be deleted, subject to any legal retention requirements
Right to Restrict Processing: Request that we limit how we use your information in certain circumstances
Right to Object: Object to our processing of your information for direct marketing purposes at any time
Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please submit a written request to soulshinesstylist@gmail.com. We will respond to all verifiable requests within 30 days. We may require verification of your identity before processing requests.

To opt out of marketing emails, use the unsubscribe link in any marketing email or contact us directly. Opting out of marketing does not affect transactional communications related to your appointments.

Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. Our booking and payment platforms use industry-standard Transport Layer Security (TLS) encryption for data in transit.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and are not responsible for the actions of third parties who may unlawfully intercept or access transmissions. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

Third-Party Links

Our Site may contain links to third-party websites, including our booking platform and social media profiles. These third-party sites operate independently and are governed by their own privacy policies. We are not responsible for the privacy practices or content of any third-party websites and encourage you to review their policies before providing any personal information.

Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information. If you believe we have collected information from a child under 13, please contact us immediately at soulshinesstylist@gmail.com.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information, in addition to those listed in Section 8:

Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom it was shared.
Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your rights.
Do Not Sell My Personal Information: We do not sell personal information as defined under the CCPA. If this practice changes, we will update this Policy and provide an opt-out mechanism.

To submit a CCPA request, please contact us at soulshinesstylist@gmail.com with the subject line "CCPA Request." We will verify your identity and respond within 45 days as required by law.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we handle your personal information, we will make reasonable efforts to notify you directly, such as by email.

Your continued use of the Site or booking of services after any changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us by any of the following methods:

Email: soulshinesstylist@gmail.com
Phone: 925-303-8608
Mail: Soul Shine Stylist, c/o Principle Salon, 3112 24th St., San Francisco, CA 94110

We will make every effort to respond to all inquiries within 5 business days.